In order to maintain the quality of all our products, Lily’s Vegan Pantry does not accept any returns or exchanges.

Please be aware that if you order any frozen products in the summer, you will need to use an EXPEDITED shipping method to keep your products from melting. We do not accept returns for any melted items.

If you have any questions or concerns about our return policy, please email us at or contact us at 877-668-2668.

For lost packages, please make sure you have checked your shipping location thoroughly. Sometimes UPS will leave a package on the porch, in front of the garage, management’s office, or at a neighbor's location. For lost packages, you can contact UPS directly @ 1-800-PICK-UPS for tracking assistance. If you are still unable to locate your package, please contact us at 877-668-2668 and we will try our best to assist you.

For stolen packages, Lily’s Vegan Pantry is not responsible for replacing the items that are stolen. Unfortunately, we have no control over your package once it leaves our location.

Any claims for reimbursement, replacement and/or refund of perishable goods, possibly spoiled due to shipping delays, must wait until we ourselves have settled the claims with our shipping carriers.

Thank you and we hope you have a great shopping experience at Lily's Vegan Pantry! If you have any questions, please do not hesitate to contact us 212.334.4428 from Monday through Sunday from 9.00 AM to 7:00 PM or send us an email: and we will be glad to assist you.