ORDERING GUIDELINES
You can place orders online or via phone. Please note that the minimum online order is $30.
Free Ground Shipping for Purchases over $300
Promo Code: FREE300
Order Processing: UPS orders placed before 3:00 PM from Monday – Wednesday will be shipped within 24 hours. NYC home deliveries placed before 7:00 AM will receive same-day delivery (available on Monday, Wednesday, and Friday). Tuesday is the last day to ship 3-day UPS orders. Orders placed from Thursday - Sunday will be shipped on the following Monday.
Out of Stock Notification:
If any product from your order is out of stock, you will receive an email or phone call notifying you of any possible delay.Order Confirmation:
Upon placing your order online, you will immediately receive a confirmation email. Please review your order carefully and contact us if there is a mistake.Shipping Notifications:
If you provide your email with your order, UPS will send you a confirmation email with an expected time of arrival once the package leaves our location. If you do not receive a confirmation, check your spam folder or contact us at info@lilysveganpantry.com or 877-668-2668 for assistance.Shipping Restrictions:
UPS delivers only to land addresses; we do not ship to PO Box addresses. UPS does not deliver on Saturday or Sunday.Fraudulent Orders:
We reserve the right to cancel and refund any order if it appears fraudulent
SHIPPING OPTIONS
SHIPPING OPTIONS
UPS Ground Service UPS Overnight Service UPS 2-Day Service UPS 3-Day Service
Please review the following details and choose your shipping option accordingly. We recommend using expedited services to locations that take more than 3 business days.
The following is the recommended, standard shipping option to each state:
1. Alabama - 3 BUSINESS DAYS (GROUND SERVICE)
2. Alaska - 2 DAYS EXPRESS SERVICE
3. Arizona - 3 DAYS EXPRESS SERVICE
4. Arkansas - 3 BUSINESS DAYS (GROUND SERVICE)
5. California - 3 DAYS EXPRESS SERVICE
6. Colorado - 3 DAYS EXPRESS SERVICE
7. Connecticut - 1 BUSINESS DAY (GROUND SERVICE)
8. Delaware - 1 BUSINESS DAY (GROUND SERVICE)
9. Florida - 3 BUSINESS DAYS (GROUND SERVICE)
10. Georgia - 3 BUSINESS DAYS (GROUND SERVICE)
11. Hawaii - 2 DAYS EXPRESS SERVICE
12. Idaho - 3 DAYS EXPRESS SERVICE
13. Illinois - 3 BUSINESS DAYS (GROUND SERVICE)
14. Indiana - 2 BUSINESS DAYS (GROUND SERVICE)
15. Iowa - 3 BUSINESS DAYS (GROUND SERVICE)
16. Kansas - 3 BUSINESS DAYS (GROUND SERVICE)
17. Kentucky - 3 BUSINESS DAYS (GROUND SERVICE)
18. Louisiana - 3 DAYS EXPRESS SERVICE
19. Maine - 2 BUSINESS DAYS (GROUND SERVICE)
20. Maryland - 1 BUSINESS DAY (GROUND SERVICE)
21. Massachusetts - 1 BUSINESS DAY (GROUND SERVICE)
22. Michigan - 2 BUSINESS DAYS (GROUND SERVICE)
23. Minnesota - 3 DAYS EXPRESS SERVICE
24. Mississippi - 3 DAYS EXPRESS SERVICE
25. Missouri - 3 DAYS EXPRESS SERVICE
26. Montana - 3 DAYS EXPRESS SERVICE
27. Nebraska - 3 DAYS EXPRESS SERVICE
28. Nevada - 3 DAYS EXPRESS SERVICE
29. New Hampshire - 2 BUSINESS DAYS (GROUND SERVICE)
30. New Jersey - 1 BUSINESS DAY (GROUND SERVICE)
31. New Mexico - 3 DAYS EXPRESS SERVICE
32. New York - 1 BUSINESS DAY (GROUND SERVICE)
33. North Carolina - 2 BUSINESS DAYS (GROUND SERVICE)
34. North Dakota - 3 DAYS EXPRESS SERVICE
35. Ohio - 2 BUSINESS DAYS (GROUND SERVICE)
36. Oklahoma - 3 DAYS EXPRESS SERVICE
37. Oregon - 3 DAYS EXPRESS SERVICE
38. Pennsylvania - 2 BUSINESS DAYS (GROUND SERVICE)
39. Rhode Island - 1 BUSINESS DAY (GROUND SERVICE)
40. South Carolina - 2 BUSINESS DAYS (GROUND SERVICE)
41. South Dakota - 3 DAYS EXPRESS SERVICE
42. Tennessee - 2 BUSINESS DAYS (GROUND SERVICE)
43. Texas - 3 DAYS EXPRESS SERVICE
44. Utah - 3 DAYS EXPRESS SERVICE
45. Vermont - 2 BUSINESS DAYS (GROUND SERVICE)
46. Virginia - 2 BUSINESS DAYS (GROUND SERVICE)
47. Washington - 3 DAYS EXPRESS SERVICE
48. West Virginia - 2 BUSINESS DAYS (GROUND SERVICE)
49. Wisconsin - 3 DAYS EXPRESS SERVICE
50. Wyoming - 3 DAYS EXPRESS SERVICE
51. Washington DC - 1 BUSINESS DAY (GROUND SERVICE)
52. Puerto Rico - 2 DAYS EXPRESS SERVICE
Frozen Items:
For frozen packages, we use styrofoam boxes with dry ice. You may receive items at thawed conditions; they can be refrozen because they are precooked. Lily’s Vegan Pantry is not responsible for melted or damaged products during shipping. For frozen items, we recommend expedited services to ensure they arrive frozen.
SHIPPING RATES
SHIPPING RATES
Online Orders: Shipping rates are based on the total weight of your order and the delivery location. You can review your shipping charges after entering your information at checkout.
Phone Orders: For shipping quotes before placing your order, email us at info@lilysveganpantry.com or call 877-668-2668 with the items you would like.
ARRIVAL GUIDELINES
Please understand that there is no guaranteed arrival time. Arrival times may vary based on situations and conditions beyond our control.Signature Requirement:
UPS requires a signature upon delivery. Let us know your delivery preferences in the comment box at checkout, email us, or contact us. If you prefer to leave the package at the front door, we can include a note for the carriers, but the driver has the final decision.Delivery Preparation:
Please order in advance to ensure timely delivery. If you cannot receive your package at the billing address, consider having it delivered to a commercial address where someone will be available to receive it.Tracking Your Package:
Keep track of your package's scheduled arrival date. If your shipment does not arrive by 6:00 PM on the scheduled date, please contact us to track your shipment.Inspect Upon Arrival:
Inspect the contents of your package upon arrival. We must hear from you within 12 hours of delivery to process a claim for damage or loss
RETURN AND CLAIMS
Summer Shipping for Frozen Products:
If you order frozen products in summer, please use an EXPEDITED shipping method to prevent melting. We do not accept returns for melted items.Contact Information:
For questions or concerns about our return policy, email us at info@lilysveganpantry.com or call 877-668-2668.Lost Packages:
Check your shipping location thoroughly if your package is lost. You can contact UPS directly at 1-800-PICK-UPS for tracking assistance. If you're unable to locate your package, please reach out to us.Stolen Packages:
Lily’s Vegan Pantry is not responsible for replacing stolen items.Claims for Spoilage:
Claims for reimbursement or replacement of perishable goods spoiled due to shipping delays must wait until we have settled claims with our shipping carriers.