ORDERING GUIDELINES
Our customers can place their orders via internet or phone mail order. Minimum online orders are $30.
UPS MIN $300 - Free Shipping Promo Code: FREE300
Shipping options
We ship anywhere in the USA, including Alaska, Hawaii, and Puerto Rico. UPS GROUND SERVICE Please remember that UPS does not ship during the weekends or to PO Box addresses. Please contact us at 877-668-2668 regarding any additional shipping questions. 1. Alabama - 3 BUSINESS DAYS (GROUND SERVICE) 2. Alaska - 2 DAYS EXPRESS SERVICE 3. Arizona - 3 DAYS EXPRESS SERVICE 4. Arkansas - 3 BUSINESS DAYS (GROUND SERVICE) 5. California - 3 DAYS EXPRESS SERVICE 6. Colorado - 3 DAYS EXPRESS SERVICE 7. Connecticut - 1 BUSINESS DAY (GROUND SERVICE) 8. Delaware - 1 BUSINESS DAY (GROUND SERVICE) 9. Florida - 3 BUSINESS DAYS (GROUND SERVICE) 10. Georgia - 3 BUSINESS DAYS (GROUND SERVICE) 11. Hawaii - 2 DAYS EXPRESS SERVICE 12. Idaho - 3 DAYS EXPRESS SERVICE 13. Illinois - 3 BUSINESS DAYS (GROUND SERVICE) 14. Indiana - 2 BUSINESS DAYS (GROUND SERVICE) 15. Iowa - 3 BUSINESS DAYS (GROUND SERVICE) 16. Kansas - 3 BUSINESS DAYS (GROUND SERVICE) 17. Kentucky - 3 BUSINESS DAYS (GROUND SERVICE) 18. Louisiana - 3 DAYS EXPRESS SERVICE 19. Maine - 2 BUSINESS DAYS (GROUND SERVICE) 20. Maryland - 1 BUSINESS DAY (GROUND SERVICE) 21. Massachusetts - 1 BUSINESS DAY (GROUND SERVICE) 22. Michigan - 2 BUSINESS DAYS (GROUND SERVICE) 23. Minnesota - 3 DAYS EXPRESS SERVICE 24. Mississippi - 3 DAYS EXPRESS SERVICE 25. Missouri - 3 DAYS EXPRESS SERVICE 26. Montana - 3 DAYS EXPRESS SERVICE 27. Nebraska - 3 DAYS EXPRESS SERVICE 28. Nevada - 3 DAYS EXPRESS SERVICE 29. New Hampshire - 2 BUSINESS DAYS (GROUND SERVICE) 30. New Jersey - 1 BUSINESS DAY (GROUND SERVICE) 31. New Mexico - 3 DAYS EXPRESS SERVICE 32. New York - 1 BUSINESS DAY (GROUND SERVICE) 33. North Carolina - 2 BUSINESS DAYS (GROUND SERVICE) 34. North Dakota - 3 DAYS EXPRESS SERVICE 35. Ohio - 2 BUSINESS DAYS (GROUND SERVICE) 36. Oklahoma - 3 DAYS EXPRESS SERVICE 37. Oregon - 3 DAYS EXPRESS SERVICE 38. Pennsylvania - 2 BUSINESS DAYS (GROUND SERVICE) 39. Rhode Island - 1 BUSINESS DAY (GROUND SERVICE) 40. South Carolina - 2 BUSINESS DAYS (GROUND SERVICE) 41. South Dakota - 3 DAYS EXPRESS SERVICE 42. Tennessee - 2 BUSINESS DAYS (GROUND SERVICE) 43. Texas - 3 DAYS EXPRESS SERVICE 44. Utah - 3 DAYS EXPRESS SERVICE 45. Vermont - 2 BUSINESS DAYS (GROUND SERVICE) 46. Virginia - 2 BUSINESS DAYS (GROUND SERVICE) 47. Washington - 3 DAYS EXPRESS SERVICE 48. West Virginia - 2 BUSINESS DAYS (GROUND SERVICE) 49. Wisconsin - 3 DAYS EXPRESS SERVICE 50. Wyoming - 3 DAYS EXPRESS SERVICE 51. Washington DC - 1 BUSINESS DAY (GROUND SERVICE) 52. Puerto Rico - 2 DAYS EXPRESS SERVICE Please note that the order may be slightly defrosted when you select the recommended, standard shipping option. For all our frozen packages, we use styrofoam boxes with dry ice. At times, upon arrival, it may seem that we do not provide dry ice, but it is normal for the dry ice to completely evaporate by then, depending upon variations in external temperatures. For summer orders, we provide extra dry ice to sustain the frozen period as long as possible. Although you may receive the items at thawed conditions, you are able to refreeze it because they are already precooked. It is important for you to note, Lily's Vegan Pantry is not responsible for melted and damaged products during shipping. Please DO NOT choose the recommended shipping options if you prefer the products to be completely frozen. Always select the EXPEDITED services such as overnight services or 2nd day to ensure the products to be frozen when arrive.Shipping rates
Please
understand that there is no guarantee on the arrival time. Arrival times may
vary depending on situations and conditions beyond our control.
UPS Ground MIN $300 - Free Shipping Promo Code: WEB FREE GROUND ONLINE ORDERS
PHONE ORDERS
ARRIVAL GUIDELINES
Please
understand that there is no guarantee on the arrival time. Arrival times may
vary depending on situations and conditions beyond our control.
lily's express home deliveries
We are now accepting orders for deliver Manhattan, Bronx, Brooklyn, and Queens.
Lily’s Vegan Express only deliver mail orders placed online on Monday, Wednesday, and Friday pending on location. All payments must be done online. There will be no cash transactions during delivery. Please review the following guidelines for more information
We reserve the right to cancel and refund any order if the order appears to be fraudulent.
RETURN AND CLAIMS
In
order to maintain the quality of all our products, Lily’s Vegan Pantry does not
accept any returns or exchanges.
Please be aware that if you order any frozen products in the summer, you will need to use an EXPEDITED shipping method to keep your products from melting. We do not accept returns for any melted items.
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