ORDERING GUIDELINES

Our customers can place their orders via internet or phone mail order. Minimum online orders are $30.

UPS MIN $300 - Free Shipping Promo Code: FREE300



   
  • UPS orders placed before 3:00 PM from Monday – Wednesday will be shipped within 24 hours

  • NYC home deliveries placed before 8:00 AM will receive the same day (only available on Monday, Wednesday, and Friday)

  • Tuesday is the last day to ship 3 day UPS orders

  • Orders placed Thursday - Sunday will be shipped on the following Monday

  • If we are out of stock on any product from your order, you will receive an email or phone call notifying you of any possible delay

  • Once you place an order online, you will immediately receive a confirmation email. Please review your order and make sure everything is correct. Please contact us if there is a mistake on your order

  • If you provide an email with your order, UPS will send you a confirmation email, with an expected time of arrival, once the package leaves our location. If you do not, please contact us with your information and we will be glad to assist you.If you do not receive a confirmation, there's a chance that it may be in your spam folder. Check your spam folder first, if it is not in there, please email us at info@lilysveganpantry.com or contact us at 877.668.2668 and we will be glad to assist you.UPS ONLY delivers to land addresses. Unfortunately we do not ship to PO BOX addresses

  • UPS DOES NOT deliver on Saturday and Sunday

  • If we are out of stock on any item from your order, you will receive an email or phone call notifying you of any possible delay.

    We reserve the right to cancel and refund any order if the order appears to be fraudulent.


Shipping options

We ship anywhere in the USA, including Alaska, Hawaii, and Puerto Rico.

UPS GROUND SERVICE
UPS OVERNIGHT SERVICE
UPS 2 DAY SERVICE
UPS 3 DAY SERVICE

Please remember that UPS does not ship during the weekends or to PO Box addresses. Please contact us at 877-668-2668 regarding any additional shipping questions.

Please review the UPS outbound transit map and choose your shipping option accordingly. We recommend using expedited services to locations that take more than 3 business days.

The following is the recommended, standard shipping option to each state:

1. Alabama - 3 BUSINESS DAYS (GROUND SERVICE)

2. Alaska - 2 DAYS EXPRESS SERVICE

3. Arizona - 3 DAYS EXPRESS SERVICE

4. Arkansas - 3 BUSINESS DAYS (GROUND SERVICE)

5. California - 3 DAYS EXPRESS SERVICE

6. Colorado - 3 DAYS EXPRESS SERVICE

7. Connecticut - 1 BUSINESS DAY (GROUND SERVICE)

8. Delaware - 1 BUSINESS DAY (GROUND SERVICE)

9. Florida - 3 BUSINESS DAYS (GROUND SERVICE)

10. Georgia - 3 BUSINESS DAYS (GROUND SERVICE)

11. Hawaii - 2 DAYS EXPRESS SERVICE

12. Idaho - 3 DAYS EXPRESS SERVICE

13. Illinois - 3 BUSINESS DAYS (GROUND SERVICE)

14. Indiana - 2 BUSINESS DAYS (GROUND SERVICE)

15. Iowa - 3 BUSINESS DAYS (GROUND SERVICE)

16. Kansas - 3 BUSINESS DAYS (GROUND SERVICE)

17. Kentucky - 3 BUSINESS DAYS (GROUND SERVICE)

18. Louisiana - 3 DAYS EXPRESS SERVICE

19. Maine - 2 BUSINESS DAYS (GROUND SERVICE)

20. Maryland - 1 BUSINESS DAY (GROUND SERVICE)

21. Massachusetts - 1 BUSINESS DAY (GROUND SERVICE)

22. Michigan - 2 BUSINESS DAYS (GROUND SERVICE)

23. Minnesota - 3 DAYS EXPRESS SERVICE

24. Mississippi - 3 DAYS EXPRESS SERVICE

25. Missouri - 3 DAYS EXPRESS SERVICE

26. Montana - 3 DAYS EXPRESS SERVICE

27. Nebraska - 3 DAYS EXPRESS SERVICE

28. Nevada - 3 DAYS EXPRESS SERVICE

29. New Hampshire - 2 BUSINESS DAYS (GROUND SERVICE)

30. New Jersey - 1 BUSINESS DAY (GROUND SERVICE)

31. New Mexico - 3 DAYS EXPRESS SERVICE

32. New York - 1 BUSINESS DAY (GROUND SERVICE)

33. North Carolina - 2 BUSINESS DAYS (GROUND SERVICE)

34. North Dakota - 3 DAYS EXPRESS SERVICE

35. Ohio - 2 BUSINESS DAYS (GROUND SERVICE)

36. Oklahoma - 3 DAYS EXPRESS SERVICE

37. Oregon - 3 DAYS EXPRESS SERVICE

38. Pennsylvania - 2 BUSINESS DAYS (GROUND SERVICE)

39. Rhode Island - 1 BUSINESS DAY (GROUND SERVICE)

40. South Carolina - 2 BUSINESS DAYS (GROUND SERVICE)

41. South Dakota - 3 DAYS EXPRESS SERVICE

42. Tennessee - 2 BUSINESS DAYS (GROUND SERVICE)

43. Texas - 3 DAYS EXPRESS SERVICE

44. Utah - 3 DAYS EXPRESS SERVICE

45. Vermont - 2 BUSINESS DAYS (GROUND SERVICE)

46. Virginia - 2 BUSINESS DAYS (GROUND SERVICE)

47. Washington - 3 DAYS EXPRESS SERVICE

48. West Virginia - 2 BUSINESS DAYS (GROUND SERVICE)

49. Wisconsin - 3 DAYS EXPRESS SERVICE

50. Wyoming - 3 DAYS EXPRESS SERVICE

51. Washington DC - 1 BUSINESS DAY (GROUND SERVICE)

52. Puerto Rico - 2 DAYS EXPRESS SERVICE

Please note that the order may be slightly defrosted when you select the recommended, standard shipping option. For all our frozen packages, we use styrofoam boxes with dry ice. At times, upon arrival, it may seem that we do not provide dry ice, but it is normal for the dry ice to completely evaporate by then, depending upon variations in external temperatures. For summer orders, we provide extra dry ice to sustain the frozen period as long as possible. Although you may receive the items at thawed conditions, you are able to refreeze it because they are already precooked.

It is important for you to note, Lily's Vegan Pantry is not responsible for melted and damaged products during shipping. Please DO NOT choose the recommended shipping options if you prefer the products to be completely frozen. Always select the EXPEDITED services such as overnight services or 2nd day to ensure the products to be frozen when arrive.


Shipping rates

Please understand that there is no guarantee on the arrival time. Arrival times may vary depending on situations and conditions beyond our control.

UPS Ground MIN $300 - Free Shipping Promo Code: WEB FREE GROUND
UPS SIMPLE CHOICE $19.95 - Shipping to East Coast (only ice packs without insulation box, no guarantees)

ONLINE ORDERS

  • Our shipping rates are determined by the total weight of your order and the delivery location

  • You will be able to review your shipping charges after you enter your information. The next page will show your shopping cart and on the bottom of the cart, you will be able to review the shipping charges

  • To ensure a timely delivery, please review your shipping address before confirmation. Please remember to include all suite and apartments. There is a $10 fee for adjusting the shipping address once UPS receives the information

  • Please email us at info@lilysveganpantry.com or contact us at 877-668-2668 regarding any shipping questions

PHONE ORDERS

  • If you need to know how much your shipping charges will be before placing your order, email us at info@lilysveganpantry.com or contact us at 877-668-2668, with the items you would like and we will calculate the exact cost




ARRIVAL GUIDELINES

Please understand that there is no guarantee on the arrival time. Arrival times may vary depending on situations and conditions beyond our control.


  • UPS REQUIRES a signature upon delivery of package. It is important that you let us know your schedule by leaving a comment at the comment box at the end of your order, email us at info@lilysveganpantry.com, or contact us at 877-668-2668.If you prefer to leave the package at the front door, we will be glad to include a note for the carriers instructing them to do so. However it is the driver's final decision on whether to leave the box or not

  • Please make sure you order ahead of time to ensure the most accurate delivery schedule possible

  • If you are not able to receive the package at your billing address, please consider having your perishable foods deliver to an alternate address such as a commercial address, where someone will be available to receive your order. If you would like to leave the package at the billing address, please include a note at the comment box and we will provide a note to the driver to leave the package at the front door, out of the sunlight to prevent any damages

  • Please keep track of the day your package is scheduled to arrive. Although you may have previously received your package within a certain number of days, it is not indicative that all subsequent orders will always take that certain number of days to arrive. If you have chosen Ground Services, the packages’ maximum number of delivery days is 5 business days without guarantees. If you do not receive your shipment by 6:00 PM on the schedule date stated, please email us at info@lilysveganpantry.com, or contact us at 877-668-2668 as soon as possible. We will track the shipment for you and keep you inform with the most updated information

  • Please inspect the contents of your package as soon as it arrives. We must hear from you within 12 hours of delivery in order to process a claim for damage and/or loss

    All shipping carriers are not responsible for loss of or damage to the perishable package during the holiday seasons. Lily's Vegan Pantry is not responsible for replacing any items and/or packages that are stolen. Unfortunately we have no control over the package once it leaves our location. However, if you email us at info@lilysveganpantry.com or contact us at 877-668-2668, we may file a claim with UPS on your behalf.


lily's express home deliveries

We are now accepting orders for deliver Manhattan, Bronx, Brooklyn, and Queens.

Lily’s Vegan Express only deliver mail orders placed online on Monday, Wednesday, and Friday pending on location. All payments must be done online. There will be no cash transactions during delivery. Please review the following guidelines for more information

  • Queens and Brooklyn deliveries are made on Monday and Friday

  • Manhattan and Bronx deliveries are made on Wednesday

  • Minimum orders are $50. $9.99 delivery fee for orders $50 to $75.00. Free delivery for orders from $75.00 and up

  • All orders are delivered to the front door or left at the lobby. We are not able to deliver directly to the apartment.

  • All deliveries are made can only be delivered to the ground floor and/or lobby. Please make sure there is somebody can receive the package. If not, the package will be left at the front door and we will not be responsible for replacing any items and/or packages that are stolen

  • If you think that you may not be home in time to receive your scheduled delivery, or if you miss your delivery, please contact us as soon as possible at 212.334.4428


We reserve the right to cancel and refund any order if the order appears to be fraudulent.


RETURN AND CLAIMS

In order to maintain the quality of all our products, Lily’s Vegan Pantry does not accept any returns or exchanges.

Please be aware that if you order any frozen products in the summer, you will need to use an EXPEDITED shipping method to keep your products from melting. We do not accept returns for any melted items.

If you have any questions or concerns about our return policy, please email us at info@lilysveganpantry.com or contact us at 877-668-2668.

LOST PACKAGES
For lost packages, please make sure you have checked your shipping location thoroughly. Sometimes UPS will leave a package on the porch, in front of the garage, management’s office, or at a neighbor's location. For lost packages, you can contact UPS directly @ 1-800-PICK-UPS for tracking assistance. If you are still unable to locate your package, please contact us at 877-668-2668 and we will try our best to assist you.

STOLEN PACKAGES
For stolen packages, Lily’s Vegan Pantry is not responsible for replacing the items that are stolen. Unfortunately, we have no control over your package once it leaves our location.

CLAIMS
Any claims for reimbursement, replacement and/or refund of perishable goods, possibly spoiled due to shipping delays, must wait until we ourselves have settled the claims with our shipping carriers.

Thank you and we hope you have a great shopping experience at Lily's Vegan Pantry! If you have any questions, please do not hesitate to contact us 212.334.4428 from Monday through Sunday from 9.00 AM to 7:00 PM or send us an email: info@lilysveganpantry.com and we will be glad to assist you.