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Shipping and Returns
  DELIVERY GUIDELINES

UNITED PARCEL SERVICES / UNITED STATES POSTAL SERVICES
  • Orders placed on Monday thru Tuesday will usually be shipped within 24 hours
  • Orders that take more than 3 business days are only shipped on Monday and Tuesday
  • We will notify you regarding any delay and it will automatically be shipped on the next available shipping date. For example: If you place an order on Wednesday and select UPS 3 Day or ground service that will take 3 days, it will be delayed until Monday because UPS does not delivery on weekends.
  • UPS ONLY delivers to land addresses. ONLY USPS delivers PO BOX addresses
  • UPS DOES NOT deliver on Saturday and Sunday
  • USPS DOES NOT deliver on Sunday
  • If we are out of stock on any item from your order, you will receive an email or phone call notifying you of any possible delay.
UPS Ground MIN $300 - Free Shipping
Promo Code: WEB FREE GROUND

UPS Express MIN $300 - $40 Off
Promo Code: WEB EXPRESS DISCOUNT

MAY WAH EXPRESS DELIVERIES
We are now accepting orders for deliver only in Brooklyn and Queens. May Wah Vegan Express only deliver mail orders placed online on Friday and Saturday. All payments must be done online. There will be no cash transactions during delivery. Please review the following guidelines for more information:

  • Minimum orders are $30. $9.99 delivery fee for orders $50 to $100.00. Free delivery for orders from $100.01 and up.
  • All deliveries are made between 11 am to 6 pm and can only be delivered to the ground floor. Please make sure there is somebody home to receive the package. If not, the package will be left at the front door and we will not be responsible for replacing any items and/or packages that are stolen.
  • If you think that you may not be home in time to receive your scheduled delivery, or if you miss your delivery, please contact us as soon as possible at 212.334.4428.

May Wah Express MIN $100 - Free Delivery on Friday/Brooklyn and Saturday/Queens

We reserve the right to cancel and refund any order if the order appears to be fraudulent.

ARRIVAL GUIDELINES
Please understand that there is no guarantee on the arrival time. Arrival times may vary depending on situations and conditions beyond our control.
  • All orders using 2 days express, 3 days express, and ground services may arrive in thawed condition, depending on the external temperatures. Dry ice and dry ice packets are included in all orders. However the dry ice may completely evaporate by time of arrival, depending upon variations in external temperatures. Therefore there was dry ice in your package, but they have evaporated during the time of delivery. The items may still be slightly thawed, but you are able to refreeze them because they are precooked soybean. Therefore we suggest following our shipping suggestions for your location. However if you wish to receive the order COMPLETELY FROZEN, PLEASE USE OVERNIGHT SERVICES.
  • UPS REQUIRES a signature upon delivery of package. It is important that you let us know your schedule by leaving a comment at the comment box at the end of your order, email us at [email protected], or contact us at 877-668-2668.
  • USPS does not require signature upon delivery.
  • If you prefer to leave the package at the front door, we will be glad to include a note for the carriers instructing them to do so. However it is the driver's final decision on whether to leave the box or not
  • Please make sure you order ahead of time to ensure the most accurate delivery schedule possible.
  • If you are not able to receive the package at your billing address, please consider having your perishable foods deliver to an alternate address such as a commercial address, where someone will be available to receive your order. If you would like to leave the package at the billing address, please include a note at the comment box and we will provide a note to the driver to leave the package at the front door, out of the sunlight to prevent any damages
  • Please keep track of the day your package is scheduled to arrive. Although you may have previously received your package within a certain number of days, it is not indicative that all subsequent orders will always take that certain number of days to arrive. If you have chosen Ground Services, the packages’ maximum number of delivery days is 5 business days without guarantees. If you do not receive your shipment by 6:00 PM on the schedule date stated, please email us at [email protected] or contact us at 877-668-2668 as soon as possible. We will track the shipment for you and keep you inform with the most updated information
  • Please inspect the contents of your package as soon as it arrives. We must hear from you within 12 hours of delivery in order to process a claim for damage and/or loss.
All shipping carriers are not responsible for loss of or damage to the perishable package during the holiday seasons.

May Wah Vegetarian Market is not responsible for replacing any items and/or packages that are stolen. Unfortunately we have no control over the package once it leaves our location. However, if you email us at [email protected] or contact us at 877-668-2668, we may file a claim with UPS or USPS on your behalf. But it is not guaranteed that you will be able to receive a refund on the claim.


  SHIPPING RATES

ONLINE ORDERS
  • Our UPS shipping rates are determined by the total weight of your order and the delivery location
  • You will be able to review your shipping charges after you enter your information. The next page will show your shopping cart and on the bottom of the cart, you will be able to review the shipping charges.
  • To ensure a timely delivery, please review your shipping address before confirmation. There is a $10 fee for adjusting the shipping address once UPS receives the information
  • Please email us at [email protected] or contact us at 877-668-2668 regarding any shipping questions
  • USPS shipping uses flat rate boxes and ranges from $9.95 to $19.95 depending on the box size and delivery location.

PHONE MAIL ORDERS

  • If you need to know how much your shipping charges will be before placing your order, email us at [email protected] or contact us at 877-668-2668, with the items you would like and we will calculate the exact cost.
  SHIPPING OPTIONS

PLEASE USE OVERNIGHT SERVICES IF YOU WISH TO RECEIVE YOUR ORDER COMPLETELY FROZEN. ALL ORDERS WILL BE THAWED USING OTHER SERVICES ASIDE FROM OVERNIGHT SERVICES. It is important for you to note, May Wah is not responsible for melted and damaged products during shipping. Please DO NOT choose the recommended shipping options if you prefer the products to be completely frozen. Always select the EXPEDITED services such as overnight services to ensure the products to be frozen when arrive.

Please review the outbound transit map and choose your shipping option accordingly. We recommend using expedited services to locations that take more than 3 business days.

The following is the recommended, standard shipping option to each state:

Transit Days from NYC

1. Alabama - 3 BUSINESS DAYS (GROUND SERVICE)
2. Alaska - 2 DAYS EXPRESS SERVICE
3. Arizona - 3 DAYS EXPRESS SERVICE
4. Arkansas - 3 BUSINESS DAYS (GROUND SERVICE)
5. California - 3 DAYS EXPRESS SERVICE
6. Colorado - 3 DAYS EXPRESS SERVICE
7. Connecticut - 1 BUSINESS DAY (GROUND SERVICE)
8. Delaware - 1 BUSINESS DAY (GROUND SERVICE)
9. Florida - 3 BUSINESS DAYS (GROUND SERVICE)
10. Georgia - 3 BUSINESS DAYS (GROUND SERVICE)
11. Hawaii - 2 DAYS EXPRESS SERVICE
12. Idaho - 3 DAYS EXPRESS SERVICE
13. Illinois - 3 BUSINESS DAYS (GROUND SERVICE)
14. Indiana - 2 BUSINESS DAYS (GROUND SERVICE)
15. Iowa - 3 BUSINESS DAYS (GROUND SERVICE)
16. Kansas - 3 BUSINESS DAYS (GROUND SERVICE)
17. Kentucky - 3 BUSINESS DAYS (GROUND SERVICE)
18. Louisiana - 3 DAYS EXPRESS SERVICE
19. Maine - 2 BUSINESS DAYS (GROUND SERVICE)
20. Maryland - 1 BUSINESS DAY (GROUND SERVICE)
21. Massachusetts - 1 BUSINESS DAY (GROUND SERVICE)
22. Michigan - 2 BUSINESS DAYS (GROUND SERVICE)
23. Minnesota - 3 DAYS EXPRESS SERVICE
24. Mississippi - 3 DAYS EXPRESS SERVICE
25. Missouri - 3 DAYS EXPRESS SERVICE
26. Montana - 3 DAYS EXPRESS SERVICE
27. Nebraska - 3 DAYS EXPRESS SERVICE
28. Nevada - 3 DAYS EXPRESS SERVICE
29. New Hampshire - 2 BUSINESS DAYS (GROUND SERVICE)
30. New Jersey - 1 BUSINESS DAY (GROUND SERVICE)
31. New Mexico - 3 DAYS EXPRESS SERVICE
32. New York - 1 BUSINESS DAY (GROUND SERVICE)
33. North Carolina - 2 BUSINESS DAYS (GROUND SERVICE)
34. North Dakota - 3 DAYS EXPRESS SERVICE
35. Ohio - 2 BUSINESS DAYS (GROUND SERVICE)
36. Oklahoma - 3 DAYS EXPRESS SERVICE
37. Oregon - 3 DAYS EXPRESS SERVICE
38. Pennsylvania - 2 BUSINESS DAYS (GROUND SERVICE)
39. Rhode Island - 1 BUSINESS DAY (GROUND SERVICE)
40. South Carolina - 2 BUSINESS DAYS (GROUND SERVICE)
41. South Dakota - 3 DAYS EXPRESS SERVICE
42. Tennessee - 2 BUSINESS DAYS (GROUND SERVICE)
43. Texas - 3 DAYS EXPRESS SERVICE
44. Utah - 3 DAYS EXPRESS SERVICE
45. Vermont - 2 BUSINESS DAYS (GROUND SERVICE)
46. Virginia - 2 BUSINESS DAYS (GROUND SERVICE)
47. Washington - 3 DAYS EXPRESS SERVICE
48. West Virginia - 2 BUSINESS DAYS (GROUND SERVICE)
49. Wisconsin - 3 DAYS EXPRESS SERVICE
50. Wyoming - 3 DAYS EXPRESS SERVICE
51. Washington DC - 1 BUSINESS DAY (GROUND SERVICE)
52. Puerto Rico - 2 DAYS EXPRESS SERVICE

Please note that the order may be slightly defrosted when you select the recommended, standard shipping option. For all our frozen packages, we use Styrofoam boxes with dry ice. At times, upon arrival, it may seem that we do not provide dry ice, but it is normal for the dry ice to completely evaporate by then, depending upon variations in external temperatures. For summer orders, we provide extra dry ice to sustain the frozen period as long as possible. Although you may receive the items at thawed conditions, you are able to refreeze it because they are already precooked.

It is important for you to note, May Wah is not responsible for melted and damaged products during shipping. Please DO NOT choose the recommended shipping options if you prefer the products to be completely frozen. Always select the EXPEDITED services such as overnight services or 2nd day to ensure the products to be frozen when arrive.

  RETURN GUIDELINES

RETURN POLICY
In order to maintain the quality of all our products, May Wah Vegetarian Market does not accept any returns or exchanges.

Please be aware that if you order any frozen products in the summer, you will need to use an EXPEDITED shipping method to keep your products from melting. We do not accept returns for any melted items.

If you have any questions or concerns about our return policy, please email us at [email protected] or contact us at 877-668-2668.

LOST PACKAGES
For lost packages, please make sure you have checked your shipping location thoroughly. Sometimes UPS will leave a package on the porch, in front of the garage, management’s office, or at a neighbor's location. For lost packages, you can contact UPS directly @ 1-800-PICK-UPS for tracking assistance. If you are still unable to locate your package, please contact us at 877-668-2668 and we will try our best to assist you.

STOLEN PACKAGES
For stolen packages, May Wah Vegetarian Market is not responsible for replacing the items that are stolen. Unfortunately, we have no control over your package once it leaves our location.

CLAIMS
Any claims for reimbursement, replacement and/or refund of perishable goods, possibly spoiled due to shipping delays, must wait until we ourselves have settled the claims with our shipping carriers.

Thank you and we hope you have a great shopping experience at May Wah Vegetarian Market! If you have any questions, please do not hesitate to contact us 212.334.4428 from Monday through Sunday from 9.30 AM to 8:00 PM or send us an email: [email protected] and we will be glad to assist you.
Ordering Guidelines and Shipping Information at Lily's Vegan Pantry
 

ORDERING GUIDELINES

At Lily’s Vegan Pantry, we strive to make your shopping experience seamless.
You can place orders online or via phone. Please note that the minimum online order is $30.

Free Ground Shipping for Purchases over $300
Promo Code: FREE300

  • Order Processing:

    • UPS orders placed before 3:00 PM from Monday – Wednesday will be shipped within 24 hours.
    • NYC home deliveries placed before 7:00 AM will receive same-day delivery (available on Monday, Wednesday, and Friday).
    • Tuesday is the last day to ship 3-day UPS orders.
    • Orders placed from Thursday - Sunday will be shipped on the following Monday.

  • Out of Stock Notification:
    If any product from your order is out of stock, you will receive an email or phone call notifying you of any possible delay.

  • Order Confirmation:
    Upon placing your order online, you will immediately receive a confirmation email. Please review your order carefully and contact us if there is a mistake.

  • Shipping Notifications:
    If you provide your email with your order, UPS will send you a confirmation email with an expected time of arrival once the package leaves our location. If you do not receive a confirmation, check your spam folder or contact us at info@lilysveganpantry.com or 877-668-2668 for assistance.

  • Shipping Restrictions:
    UPS delivers only to land addresses; we do not ship to PO Box addresses. UPS does not deliver on Saturday or Sunday.

  • Fraudulent Orders:
    We reserve the right to cancel and refund any order if it appears fraudulent

SHIPPING OPTIONS

We ship anywhere in the USA, including Alaska, Hawaii, and Puerto Rico. Our shipping options include:

  • UPS Ground Service
  • UPS Overnight Service
  • UPS 2-Day Service
  • UPS 3-Day Service

Important Note: UPS does not ship during weekends or to PO Box addresses. Please contact us at 877-668-2668 for any additional shipping questions.

Recommended Shipping Times by State:

Please review the following details and choose your shipping option accordingly. We recommend using expedited services to locations that take more than 3 business days.

The following is the recommended, standard shipping option to each state:

1. Alabama - 3 BUSINESS DAYS (GROUND SERVICE)

2. Alaska - 2 DAYS EXPRESS SERVICE

3. Arizona - 3 DAYS EXPRESS SERVICE

4. Arkansas - 3 BUSINESS DAYS (GROUND SERVICE)

5. California - 3 DAYS EXPRESS SERVICE

6. Colorado - 3 DAYS EXPRESS SERVICE

7. Connecticut - 1 BUSINESS DAY (GROUND SERVICE)

8. Delaware - 1 BUSINESS DAY (GROUND SERVICE)

9. Florida - 3 BUSINESS DAYS (GROUND SERVICE)

10. Georgia - 3 BUSINESS DAYS (GROUND SERVICE)

11. Hawaii - 2 DAYS EXPRESS SERVICE

12. Idaho - 3 DAYS EXPRESS SERVICE

13. Illinois - 3 BUSINESS DAYS (GROUND SERVICE)

14. Indiana - 2 BUSINESS DAYS (GROUND SERVICE)

15. Iowa - 3 BUSINESS DAYS (GROUND SERVICE)

16. Kansas - 3 BUSINESS DAYS (GROUND SERVICE)

17. Kentucky - 3 BUSINESS DAYS (GROUND SERVICE)

18. Louisiana - 3 DAYS EXPRESS SERVICE

19. Maine - 2 BUSINESS DAYS (GROUND SERVICE)

20. Maryland - 1 BUSINESS DAY (GROUND SERVICE)

21. Massachusetts - 1 BUSINESS DAY (GROUND SERVICE)

22. Michigan - 2 BUSINESS DAYS (GROUND SERVICE)

23. Minnesota - 3 DAYS EXPRESS SERVICE

24. Mississippi - 3 DAYS EXPRESS SERVICE

25. Missouri - 3 DAYS EXPRESS SERVICE

26. Montana - 3 DAYS EXPRESS SERVICE

27. Nebraska - 3 DAYS EXPRESS SERVICE

28. Nevada - 3 DAYS EXPRESS SERVICE

29. New Hampshire - 2 BUSINESS DAYS (GROUND SERVICE)

30. New Jersey - 1 BUSINESS DAY (GROUND SERVICE)

31. New Mexico - 3 DAYS EXPRESS SERVICE

32. New York - 1 BUSINESS DAY (GROUND SERVICE)

33. North Carolina - 2 BUSINESS DAYS (GROUND SERVICE)

34. North Dakota - 3 DAYS EXPRESS SERVICE

35. Ohio - 2 BUSINESS DAYS (GROUND SERVICE)

36. Oklahoma - 3 DAYS EXPRESS SERVICE

37. Oregon - 3 DAYS EXPRESS SERVICE

38. Pennsylvania - 2 BUSINESS DAYS (GROUND SERVICE)

39. Rhode Island - 1 BUSINESS DAY (GROUND SERVICE)

40. South Carolina - 2 BUSINESS DAYS (GROUND SERVICE)

41. South Dakota - 3 DAYS EXPRESS SERVICE

42. Tennessee - 2 BUSINESS DAYS (GROUND SERVICE)

43. Texas - 3 DAYS EXPRESS SERVICE

44. Utah - 3 DAYS EXPRESS SERVICE

45. Vermont - 2 BUSINESS DAYS (GROUND SERVICE)

46. Virginia - 2 BUSINESS DAYS (GROUND SERVICE)

47. Washington - 3 DAYS EXPRESS SERVICE

48. West Virginia - 2 BUSINESS DAYS (GROUND SERVICE)

49. Wisconsin - 3 DAYS EXPRESS SERVICE

50. Wyoming - 3 DAYS EXPRESS SERVICE

51. Washington DC - 1 BUSINESS DAY (GROUND SERVICE)

52. Puerto Rico - 2 DAYS EXPRESS SERVICE

Frozen Items:
For frozen packages, we use styrofoam boxes with dry ice. You may receive items at thawed conditions; they can be refrozen because they are precooked. Lily’s Vegan Pantry is not responsible for melted or damaged products during shipping. For frozen items, we recommend expedited services to ensure they arrive frozen.

SHIPPING RATES

Please note that arrival times may vary based on situations beyond our control.

  • Online Orders:
    Shipping rates are based on the total weight of your order and the delivery location. You can review your shipping charges after entering your information at checkout.
  • Phone Orders:
    For shipping quotes before placing your order, email us at info@lilysveganpantry.com or call 877-668-2668 with the items you would like.

Please understand that there is no guaranteed arrival time. Arrival times may vary based on situations and conditions beyond our control.

ARRIVAL GUIDELINES

Please understand that there is no guaranteed arrival time. Arrival times may vary based on situations and conditions beyond our control.

  • Signature Requirement:
    UPS requires a signature upon delivery. Let us know your delivery preferences in the comment box at checkout, email us, or contact us. If you prefer to leave the package at the front door, we can include a note for the carriers, but the driver has the final decision.

  • Delivery Preparation:
    Please order in advance to ensure timely delivery. If you cannot receive your package at the billing address, consider having it delivered to a commercial address where someone will be available to receive it.

  • Tracking Your Package:
    Keep track of your package's scheduled arrival date. If your shipment does not arrive by 6:00 PM on the scheduled date, please contact us to track your shipment.

  • Inspect Upon Arrival:
    Inspect the contents of your package upon arrival. We must hear from you within 12 hours of delivery to process a claim for damage or loss

RETURN AND CLAIMS

To maintain the quality of our products, Lily’s Vegan Pantry does not accept returns or exchanges.

  • Summer Shipping for Frozen Products:
    If you order frozen products in summer, please use an EXPEDITED shipping method to prevent melting. We do not accept returns for melted items.

  • Contact Information:
    For questions or concerns about our return policy, email us at info@lilysveganpantry.com or call 877-668-2668.

  • Lost Packages:
    Check your shipping location thoroughly if your package is lost. You can contact UPS directly at 1-800-PICK-UPS for tracking assistance. If you're unable to locate your package, please reach out to us.

  • Stolen Packages:
    Lily’s Vegan Pantry is not responsible for replacing stolen items.

  • Claims for Spoilage:
    Claims for reimbursement or replacement of perishable goods spoiled due to shipping delays must wait until we have settled claims with our shipping carriers.

Thank you for choosing Lily's Vegan Pantry! If you have any questions, don’t hesitate to contact us at 212-334-4428 from Monday to Sunday, 9:00 AM to 7:00 PM, or send us an email at info@lilysveganpantry.com. We are happy to assist you!