My Account

Logging Account

1) Please login here or create an account here
2) Enter your email address. 

3) Select "I am a new customer". 

Simply follow the prompts to complete setting up your account. 

Creating Account

Click the "My Account" link at the top or bottom banner of our site, to edit your account information.

Forgot Password

Click the "My Account" link at the top or bottom banner of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Shipping Costs

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. 

Shipping Schedule

Please see "Ordering Guidelines." After placing your order, you may click the "My Account" track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment. Please contact us asap if you do not receive an email confirmation within 10 minutes after you order.

Return Policy

In order to maintain the quality of all our products, Lily's Vegan Pantry does not accept any returns or exchanges. If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product.